We collect Personal Data to provide and improve our Services. “Personal Data” refers to data that can identify you, either directly or in combination with other information.

Personal Data You Provide to Us. We collect Personal Data when you:

• Register for an account or submit an inquiry.
• Browse maid profiles or contact us for recommendations.
• Conduct transactions with us, such as hiring a domestic helper.
• Communicate with our customer service team.
• Provide feedback, participate in surveys, or sign up for newsletters.
• Apply for employment with us.

Automatically Collected Information. When you interact with our website, we may collect:

• Browser type, IP address, and device information.
• Pages visited, search history, and preferences.
• Cookies and tracking technologies to enhance user experience.

Third-Party Data. We may collect information from third parties such as referral sources, marketing partners, or publicly available sources where permitted by law.

We collect and use your Personal Data for the following purposes:

• To provide and manage our Services, including matching employers with helpers.
• To verify identity and facilitate transactions.
• To communicate with you about inquiries, applications, and support requests.
• To personalize user experience and improve our website functionality.
• To comply with legal and regulatory requirements.
• To conduct market research and service improvements.
• To protect against fraud and unauthorized activities.

We may share your Personal Data under the following circumstances:

• With prospective domestic helpers: To facilitate the hiring process.
• With service providers: To assist with operations, such as data collection, data processing, payment processing or background checks.
• With regulatory authorities: To comply with legal requirements.
• With business partners: When necessary for joint offerings or promotions.
• With law enforcement: If required to prevent fraud, enforce policies, or protect rights.

We do not sell or rent your Personal Data to third parties for marketing purposes.

We take reasonable precautions to protect your Personal Data, including:

• Using secure servers and encrypted data transmission.
• Restricting access to authorized personnel only.
• Implementing regular security audits and updates.

However, no system is 100% secure. We urge you to safeguard your account credentials and limit information shared over unsecured networks.

We use cookies and similar tracking technologies to:

• Improve user experience by remembering preferences.
• Track website performance and analytics.
• Provide targeted advertisements where permitted.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

Access and Correction. You may request access to or correction of your Personal Data by contacting us at [Insert Contact Email]. We will process your request in accordance with applicable laws.

Withdrawal of Consent. You may withdraw consent for data collection or marketing communications at any time by contacting us. However, withdrawing consent may affect our ability to provide Services to you.

We may transfer your Personal Data outside of Singapore where necessary for operational purposes. We take appropriate measures to ensure compliance with Singapore’s Personal Data Protection Act (PDPA) and other applicable regulations.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any Personal Data.

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our Services constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact:

Hire A Maid
60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051
Email: hello@hireamaid.sg
Phone: +65 8909 9091

Last updated: 01 January 2025